Zenefits Review – Services, Advantages, Costs, and History

A Comprehensive Review of Zenefits – Simplifying HR for Small Businesses

Zenefits is a cloud-based Human Resources (HR) software designed to streamline and simplify HR processes for small to medium-sized businesses. The company was founded in 2013 by Parker Conrad and Laks Srini, and it quickly gained traction due to its innovative approach to managing employee benefits, payroll, and other HR functions.


CEO: Jay Fulcher 
Parent organization: TriNet
Founded: February 18, 2013
Founder: Parker Conrad
Headquarters: San Francisco, CA

Company History:

Zenefits started as a platform focused on providing small businesses with an easy way to manage employee benefits. Over time, the company has evolved to offer a comprehensive suite of HR tools that address multiple aspects of workforce management, from hiring to retirement. Despite facing some regulatory hurdles in the past, Zenefits has managed to overcome these challenges and remains a popular choice for businesses seeking an all-in-one HR solution.

Services Offered:

Zenefits offers a wide array of services that cater to the diverse needs of small businesses. Some of the key features include:

  1. Benefits Administration: Zenefits makes it simple to manage employee benefits, such as health insurance, retirement plans, and other perks. The platform automates the benefits enrollment process, ensuring compliance with applicable laws and regulations.
  2. Payroll Management: The software provides a seamless payroll experience, allowing businesses to process payroll, track employee hours, and manage time-off requests.
  3. HR Management: Zenefits offers tools to handle essential HR functions like onboarding, performance management, and employee recordkeeping.
  4. Compliance Assistance: The platform helps businesses maintain compliance with federal, state, and local labor laws through automated reporting and customized alerts.
  5. Time and Attendance: Zenefits streamlines time tracking and attendance management, including scheduling, time-off requests, and overtime calculations.
  6. Talent Acquisition: The software provides applicant tracking, job posting, and interview scheduling features to help businesses find and hire the right talent.
Compare HR Outsourcing Costs

Advantages: Some of the key advantages of Zenefits are:

  1. User-friendly interface: Zenefits is known for its intuitive, easy-to-navigate interface that simplifies HR tasks for businesses.
  2. Customizability: The platform offers a wide range of features that can be tailored to suit the specific needs of a business.
  3. Integration: Zenefits integrates seamlessly with popular third-party applications like QuickBooks, Slack, and Google Workspace, providing a unified HR ecosystem.
  4. Robust customer support: Zenefits offers responsive customer support through various channels like phone, email, and chat.


Despite its many advantages, there are some drawbacks to using Zenefits:

  1. Limited advanced features: While Zenefits is well-suited for small businesses, larger organizations may find the platform lacking in certain advanced HR features.
  2. Payroll limitations: Zenefits’ payroll system may not be suitable for businesses with complex payroll needs, such as those with employees in multiple states or countries.

How Much Does Zenefits Cost?

Zenefits offers several pricing plans to accommodate different business needs. As of my knowledge cutoff in September 2021, the pricing structure was as follows:

  1. Essentials Plan: $8 per employee per month
  2. Growth Plan: $14 per employee per month
  3. Zen Plan: $21 per employee per month

These prices are subject to change, so it’s best to visit the Zenefits website for the most up-to-date pricing information.

Customer Feedback:

Customers generally have positive things to say about Zenefits. They praise the platform’s ease of use, time-saving capabilities, and the convenience of having all HR functions in one place. Some customers have expressed concerns about occasional system glitches and the need for more advanced features, but overall, the sentiment is positive.

Zenefits is an excellent choice for small to medium-sized businesses looking for a comprehensive, user-friendly HR solution. The platform’s extensive range of features, customizability, and seamless integration with other applications make it a popular choice among businesses seeking to streamline their HR processes. While some customers have expressed concerns about occasional system glitches and a lack of advanced features, the overall sentiment is positive.

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